Frequently Asked Questions

Have a question about shopping at ROSLET? Start here with answers to common questions.

Shopping & Products

How do I choose the right product?

Review the product description, shade or variant, size and usage information before ordering. If you need help choosing, contact us with the product name and your question.

How should I use and store my beauty products?

Follow the directions and storage guidance on the product packaging. Check the ingredient list before use, especially if you have known sensitivities.

Orders & Payments

How do I place an order?

Select your preferred product and variant, add it to your cart, and proceed to checkout. Review your contact details, delivery address and order before completing your purchase.

Which payment methods can I use?

Check the payment options displayed at checkout for your order.

Is cash on delivery available?

If cash on delivery is offered for your order, it will appear at checkout. Review any applicable charges before confirming your purchase.

Can I change my delivery address or order details?

Contact us as soon as possible with your order number and the requested change. We will need to check your order's status before confirming whether a change is possible.

Delivery & Order Support

What are the delivery charges and timelines?

Review the shipping information and any delivery charges shown at checkout before placing your order. For a question about a specific destination, contact us with your delivery PIN code.

What should I do if my order has not arrived?

Check any delivery updates you have received. If you still need assistance, contact us with your order number so we can help look into it.

What if I receive a damaged, defective, incomplete or wrong product?

We only accept an unboxing video as evidence for reports of damaged, defective, incomplete or wrong products. Contact us with your order number, a description of the issue and your unboxing video.

Please review our full refund policy: https://luxurybeautyindia.com/policies/refund-policy

How can I ask about a return or refund?

Contact us with your order number and the reason for your request. Please read our full refund policy for the applicable terms: https://luxurybeautyindia.com/policies/refund-policy

Still need help?

Find our contact details here: https://luxurybeautyindia.com/policies/contact-information

For order-related questions, include your order number so we can assist you more efficiently.