Return and Refund Policy
We have a 2-day return policy, which means you have 2 days after receiving your order to request a return or exchange.
Important Instructions for Claims
To raise any claim regarding a wrong, damaged, incomplete, or used product, an unboxing video is mandatory.
The video must:
- Clearly show the package before opening
- Show all sides of the parcel
- Be continuous and unedited
- Not be paused or cut during recording
Please note that pictures/screenshots alone will not be accepted for verification.
Eligibility for Return or Exchange
To be eligible for a return or exchange:
- The item must be unused
- The product must be in its original packaging
- Tags and accessories must be included
- Proof of purchase/order confirmation is required
Non-Returnable Items
We do not accept returns or exchanges for:
- Used products
- Products damaged after delivery
- Orders without a proper unboxing video
- Return requests made after 2 days of delivery
Damaged, Wrong or Missing Products
If you receive a damaged product, a wrong item, or missing products/accessories, please contact us within 48 hours of delivery at Hello@luxurybeautyindia.com with your order details and unboxing video.
After verification, we will provide a replacement or refund if the claim is approved.
Cash on Delivery (COD) and Prepaid Policy
Partial COD Orders
For Partial COD orders, 20% of the total order value must be paid in advance.
The remaining 80% balance is payable at the time of delivery.
No additional delivery charges are applicable unless clearly mentioned at checkout.
Partial COD and Prepaid Orders
If a Partial COD or Prepaid order is cancelled before dispatch, the amount already paid will be refunded.
If a Partial COD or Prepaid order is cancelled after dispatch, or if the customer refuses to accept the order at the time of delivery, an applicable ₹125 cancellation and logistics charge will be deducted from the amount already paid.
This charge applies towards shipping, packaging, handling, order processing, fulfilment, logistics, and Return to Origin (RTO) costs incurred after dispatch.
The remaining eligible amount will be refunded.
Full COD Orders
Full COD orders can be cancelled before dispatch.
If a Full COD order is cancelled after dispatch, refused at the time of delivery, or returned to us due to a reason attributable to the customer, the customer will no longer be eligible for Full Cash on Delivery for future orders.
For future orders, the customer may place an order by paying 10% of the total order value in advance and the remaining 90% balance at the time of delivery.
The customer may also choose:
- Partial COD, or
- Full Prepaid Payment
Luxury Beauty Cosmetics Pvt. Ltd. reserves the right to limit or disable COD services for fake orders, repeated cancellations, repeated delivery refusals, or high-return orders.
These restrictions will not apply where the cancellation, non-delivery, or return is caused by an error from our side.
Refund Process
Once your request is approved, refunds, if applicable, will be processed within 7–10 business days.
For Partial COD and Prepaid orders cancelled or refused after dispatch, the applicable ₹125 cancellation and logistics charge will be deducted before the remaining eligible amount is refunded.
Return Address
Luxury Beauty Cosmetics Pvt. Ltd.
Street No.1, Jai Maa Nagar
Near Bus Stand, Ferozepur Cantt
Punjab – 152001
Contact Us
For any return, refund, cancellation, exchange, or order-related queries, contact us at: